Privacy
Your case is personal. Here is exactly what we keep, why, and how to remove it.
What we collect
Your account email; the cases you submit (story, country, amount); evidence files you upload; AI reports; help requests you send; and payment status (order ID, amount). We do not store your PayPal name or email.
Why
Only to analyse your dispute, generate your report and complaint email, track your case, and contact you if you ask for human help. We never sell your data or use it for advertising.
Who processes it
Case text is sent to NVIDIA Nemotron on Nebius Token Factory for analysis. Searches to Tavily contain only the country, category and platform name — never your story. Read-aloud and voice input use ElevenLabs. Payments are handled by PayPal.
How it is protected
Data is stored encrypted on our cloud backend. Access rules ensure only you can see your cases and evidence. API keys are kept server-side and are never in the public source code.
How long we keep it
Your cases stay until you delete them. Security logs are deleted after 90 days. Voice recordings are not stored after transcription.
Your rights
You can delete all of your case data at any time below. PayPal keeps its own transaction records under its privacy policy.