SingaporeUpdated Apr 20, 2025
Singapore: Lemon Law applied to travel services
Singapore's Lemon Law extends beyond goods — services that are not of satisfactory quality entitle you to repair, replacement, refund, or price reduction.
Your rights
- Services must be performed with reasonable care and skill.
- If a service fails to conform, the supplier must remedy it at no extra cost.
- If remedy is impossible or disproportionate, you can claim a refund or reduction.
Steps to take
- 1Notify the supplier in writing within a reasonable time.
- 2Allow one opportunity to remedy.
- 3Escalate to CASE if remedy is refused or inadequate.
Example cases
Spa package not as advertised
Partial refundMarina BayS$380 package
- What happened
- A 3-hour couples package turned out to be 90 minutes with fewer treatments than advertised.
- What they did
- Asked for a remedy under the Lemon Law with screenshots of the advertisement, then filed with CASE.
- Outcome
- A 50% refund was agreed at CASE mediation.
Defective rental gear package
RejectedDiving gear rentalS$260
- What happened
- The regulator leaked on the first dive, and the shop refused a replacement or refund.
- What they did
- Filed at the Small Claims Tribunals with the dive-buddy's witness statement and photos.
- Outcome
- The claim was dismissed because the damage could not be proven to exist before use. Lesson: test gear and report problems in writing straight away.
Illustrative examples, not legal advice.
Start a similar claimWho to escalate to
- CASE
- Small Claims Tribunals
Template phrases
"The service provided on [DATE] failed to conform to the contract. Pursuant to Part 3 of the CPFTA, I require [refund / price reduction / re-performance]."
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Informational only — not legal advice. RefundRights cites publicly available consumer-protection rules and is intended to help you assert your rights. For binding advice, consult a qualified lawyer in the relevant jurisdiction.